3) What does the price of monitoring include?
Our monitoring fees include standard burglary signals, along with emergency panic buttons, should your system have them. We can monitor your existing alarm system smoke detectors too, if you had them installed along with your burglar alarm. The smoke detector monitoring applies for Residential alarms only, and may include a small additional monthly fee. We will also monitor supervisory signals such as AC loss and low battery.
4) Why do you charge an activation fee?
This Fee enables us to efficiently and effectively process your paperwork and program your alarm panel for our central monitoring station. It is only a small 1-time fee of $99 to start saving such a large amount per month on your alarm system, savings that you will have month after month after month, and hopefully for many years to come !
5) Do I still qualify for my Homeowners Insurance Discount if I switch my service to your company?
Yes. And with your new, much lower monthly monitoring bill, your insurance discount may now pay for as much as Half ( Or More ! ) of your Annual alarm monitoring service ! Example : You pay $1000 annually for your Homeowners Insurance. You receive a 10% discount for having a monitored alarm system.
6) What can I do if my previous alarm company locked me out of my alarm system with a lockout code?
In many cases, as long as you are the owner of the alarm system, the company may, as a courtesy, provide you with the lockout code. Also, our trained technicians are able to re-program your existing alarm panel most of the time. Should the need arise, we can replace the existing equipment for a low one-time cost of as little as $100. Call us today at: 916-370-3696 to schedule a visit today.
7) How can I tell what type of alarm system I have?
Here are some helpful tips to help determine what type of system you have:
Your Owners Manual will list the Make and Model
Check the metal control box, typically located in one of your closets, or if you have a business, it may be located in your electrical or utility room, or some other obvious place. Call us at : 916-370-3696 and we will be glad to schedule a visit
8) How do I know if my alarm system is connected to a regular phone line?
If your alarm system is currently monitored, or has been monitored previously, it is likely still connected to a phone line. We will be happy to schedule a visit to help you determine what type of communications you have, and what may be best for you moving forward. Call us at : 916-370-3696 to schedule your visit today.
9) Can we connect if I am using a VOIP ?
Yes. Several connection options are available for VOIP customers. Our technicians will help you choose which option is best for you, depending upon who your current VOIP provider is.
10) I have a wireless system, are you able to monitor it?
Yes, we can monitor wireless systems.
11) If I move, can I transfer the service?
Yes. Contact us if you move and we will activate the alarm at your new location. Geographic restrictions may apply.
12) If my electricity goes out, will you still get my alarm signals?
Yes, we will. Your backup battery will provide your system with power, up to several hours.
13) Does the monitoring cover all times of day and night?
Yes. Our Central Station is open 24 hours a day, 7 days a week, 365 days a year.
14) Which Police Department do you call when my alarm is activated?
We will contact your local police department and dispatch whichever law enforcement agency has jurisdiction over your home or your business.
15) Do you use an auto renewal clause?
We have several payment terms and options from which you may choose, starting from a simple month - to month auto payment plan, to a pre-paid annual plan, and other options in - between. We are certain to have a plan that is just right for you.
16) Do you monitor commercial systems?
Yes we do. Call us today at : 916-370-3696 to schedule your visit.